At TradeTracker, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information when you use our trading analytics platform.
Key Points:
- We collect trading data to provide analytics and insights
- Your trading information is encrypted and securely stored
- We never sell your personal or trading data to third parties
- You have full control over your data and can delete it at any time
1. Information We Collect
Account Information
When you create a TradeTracker account, we collect:
- Personal Details: Name, email address, phone number (optional)
- Authentication: Password (encrypted), two-factor authentication settings
- Preferences: App settings, notification preferences, timezone
- Subscription: Payment information (processed by third-party providers)
Device & Usage Information
We automatically collect certain information when you use TradeTracker:
- Device Information: Device type, operating system, app version
- Usage Analytics: Features used, session duration, crash reports
- Technical Data: IP address, browser type, device identifiers
- Performance Data: App performance metrics, error logs
2. Trading Data
What Trading Data We Collect
Trading Information: This includes all trading-related data you input or sync with TradeTracker.
- Trade Records: Entry/exit prices, quantities, timestamps, instruments
- Portfolio Data: Account balances, positions, P&L calculations
- Performance Metrics: Win rates, returns, risk metrics, streaks
- Journal Entries: Notes, tags, screenshots, analysis
- Goals & Objectives: Trading targets, progress tracking
How Trading Data Is Protected
Your trading data receives the highest level of protection:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access limitations for our staff
- Anonymization: Personal identifiers removed from analytics
- Secure Infrastructure: Industry-standard cloud security practices
3. How We Use Information
Primary Purposes
- Service Delivery: Provide trading analytics, charts, and insights
- Performance Tracking: Calculate metrics and generate reports
- Sync & Backup: Synchronize data across your devices
- Personalization: Customize features based on your trading style
Secondary Purposes
- Product Improvement: Analyze usage patterns to enhance features
- Support: Provide customer service and technical assistance
- Security: Detect and prevent fraud, abuse, or security issues
- Communication: Send service updates, tips, and educational content
4. Data Sharing
We Do NOT Share Your Data With
- Data brokers or advertising networks
- Other trading platforms or competitors
- Social media companies for advertising
- Any third party for marketing purposes
Limited Sharing Scenarios
We may share limited information only in these specific situations:
- Service Providers: Trusted vendors who help operate TradeTracker (cloud hosting, analytics)
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In the event of a merger or acquisition (with notice)
- Security & Safety: To protect our users or prevent illegal activity
5. Broker Integration
How Broker Connections Work
When you connect TradeTracker to your broker:
- API Access: We use read-only APIs provided by your broker
- Authentication: You authorize access through your broker's secure system
- Data Import: We retrieve only trading data, not personal banking information
- No Trading Control: We cannot place trades or access funds on your behalf
Broker Data Protection
- All broker connections use encrypted, secure protocols
- You can disconnect any broker integration at any time
- We comply with each broker's data protection requirements
- Broker data is subject to the same security measures as manually entered data
6. Data Security
Technical Safeguards
- Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
- Access Controls: Multi-factor authentication, role-based access
- Infrastructure: SOC 2 compliant cloud providers
- Monitoring: 24/7 security monitoring and threat detection
Organizational Safeguards
- Regular security training for all employees
- Background checks for personnel with data access
- Incident response procedures and breach notification protocols
- Regular security audits and penetration testing
7. Data Retention
We retain your information for as long as necessary to provide our services:
- Active Accounts: Data retained while your account is active
- Inactive Accounts: Data retained for 3 years after last login
- Deleted Accounts: Most data deleted within 30 days (some backups may persist up to 90 days)
- Legal Requirements: Some data may be retained longer if required by law
8. Your Rights
Access & Control
You have the following rights regarding your data:
- Access: View and download all your data
- Correction: Update or correct inaccurate information
- Deletion: Delete your account and associated data
- Portability: Export your data in common formats
- Restriction: Limit how we process your information
How to Exercise Your Rights
You can manage your data through:
- TradeTracker app settings and privacy controls
- Emailing us at privacy@tradetracker.com
- Using our online data request form
9. Cookies & Analytics
Website Cookies
Our website uses cookies for:
- Essential: Basic site functionality and security
- Analytics: Understanding website usage and performance
- Preferences: Remembering your settings and choices
Mobile App Analytics
Our app collects anonymized usage analytics to:
- Improve app performance and stability
- Understand which features are most useful
- Identify and fix bugs or issues
10. Third-Party Services
TradeTracker integrates with select third-party services:
- Cloud Infrastructure: AWS, Google Cloud for secure hosting
- Analytics: Privacy-focused analytics tools
- Payment Processing: Stripe, Apple, Google for subscriptions
- Customer Support: Support ticketing and communication tools
We carefully vet all third-party providers to ensure they meet our privacy and security standards.
11. Children's Privacy
TradeTracker is not intended for use by children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
12. International Transfers
TradeTracker operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses for data protection
- Adequacy decisions from relevant authorities
- Binding corporate rules where applicable
13. Policy Updates
We may update this Privacy Policy periodically. When we make material changes, we will:
- Post the updated policy on our website
- Send email notifications to registered users
- Display prominent notices in the TradeTracker app
- Provide at least 30 days' notice before changes take effect
If you have questions about this Privacy Policy or our data practices, please visit our website for contact information and support options.
This Privacy Policy is effective as of December 2024 and supersedes all prior privacy policies.